Privacy Policy

1. Information We Collect

When you visit or place an order on Bihar Makhana, we collect information necessary to fulfill your purchases and provide exceptional service:

• Personal Details: Name, email address, contact phone number.
• Shipping & Billing Data: Full delivery address, city, state, postal code.
• Transaction Records: Order history, product preferences, and payment receipts (payment card/UPI information is processed directly by RBI-authorized payment gateways and is never stored on our servers).

2. How We Use Your Data

• To dispatch, track and deliver your orders accurately.
• To send automated SMS, Email, and WhatsApp shipment milestones.
• To credit and manage your loyalty reward points.
• To send optional seasonal offers and healthy recipes (you can opt out at any time).

3. Security & Data Protection

We implement enterprise-grade 256-bit SSL encryption across all website interactions. We never sell, rent, or trade your personal data to third parties.