Return & Refund Policy

1. Eligibility for Returns & Replacements

Due to food safety guidelines, returns are accepted under the following verified conditions within 7 days of delivery:

• The product received is damaged, expired, or has a compromised vacuum seal.
• The flavor or quantity received differs from what was ordered.
• There is an inherent quality issue (e.g. loss of crunch or burnt batch).

2. How to Request a Return or Replacement

1. Take a quick photo or video of the affected pack and invoice label.
2. Email us at info@biharmakhana.com or WhatsApp our support team at +91 79086 61123 with your Order ID (e.g., #BMK12345).
3. Our care team will review and approve within 4 to 6 working hours.

3. Refund Processing & Timelines

Once an approved refund is triggered:

• UPI & Net Banking Payments: Credited within 24 to 48 hours to the original source account.
• Credit / Debit Cards: Credited in 3 to 5 business days depending on your issuing bank.
• Cash on Delivery (COD) Orders: We will transfer the refund directly to your preferred bank account or UPI handle upon receiving details.

4. Order Cancellation Policy

You can cancel your order free of charge within 2 hours of placing it directly from your Dashboard or by notifying support. Once the shipment has been dispatched from our Bihar packaging hub, cancellations cannot be accepted.